At SpaTrend we are committed to ensuring that your personal information is protected and never misused.
What personal information do we collect?
Our main reasons for collecting your personal information are to provide you with information or services that you have requested including supporting your applications to SpaTrend and to provide and improve the service, products and experiences that you and the users of the website, applicants and employees expect from us.
We collect personal information from you in several different ways; you may share that information with us, or we may collect it using other means. In this section, we explain the different ways we collect personal information from you and some ways in which that information will be used.
How do we use your personal information?
We collect personal information that you share with us when you register, contact us or interact with us through our website, email, phone or otherwise. You can decide not to provide certain information, or ask that any information you have previously shared is removed. If you do so, you may not be able to progress with your order or inquiry.
To require information or place an order, we require users to submit an application form and to provide us with basic contact information. Through these interactions you may share with us: your name, address, e-mail address, postal address, contact number, as well as any other personally identifiable information you include in your interactions with SpaTrend.
Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent or you can flush your browser of cookies from time to time. (Note: you may need to consult the help area of your browser application for instructions.) If you choose to disable cookies or refuse to accept a cookie, you may not be able to utilize all features of the website.
How do we use your personal information?
Our main reasons for using your personal information are to provide you with information or services that you have requested including supporting your applications to SpaTrend and to provide and improve the service, products and experiences that you and the users of the website, applicants and employees expect from us.
We may share your personal information with companies in SpaTrend, and given the global nature of our company. When we make such transfers, we do so in accordance with data protection legislation, for example by using Standard Contractual Clauses.
By submitting your personal information to us, you agree to us transferring, storing and handling your personal information this way.
Information you share with us
We use the personal information you share with us in the following ways:
To respond to your queries and requests;
To communicate with you;
To provide you with updates;
To provide services and support for any inquiry you make;
To facilitate any order you make to SpaTrend;
To provide updates to you about any changes to SpaTrend’s policies, terms and conditions and any other matters which we may need to tell you; and
If you have asked us to keep you informed of other opportunities at SpaTrend, we may periodically contact you to tell you about these for up to 36 months.
Contacting You in the Future
If we provide the option and you have asked us to, we will keep you informed of other opportunities at SpaTrend. We do this in various ways, including e-mail, post, SMS, via social media platforms and by phone, but only if you are happy for us to do so.
If you would like more information on how we share your personal information, please email us at [email protected] so we may route your inquiry to our Privacy Team.
Links to third party websites
We may provide links to other websites which are not operated and controlled by SpaTrend.
We have no control over and are not responsible for the content of those sites or how the third parties responsible for collecting and using your personal information. We do not endorse or make any representations about third party websites.
Third party websites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these websites to make sure that you are happy with how your personal information is being collected and shared.
How long do we keep your personal information?
Informing us of Changes
If any of the information that you have provided to SpaTrend changes, for example if you change your e-mail address, name or postal address, you can update, amend or remove information by logging into your account, or ask us by submitting a request to [email protected].
Based on applicable local laws in your jurisdiction, you may have the right to request access to, update and amend personal information that we hold about you. You may also have the right under those applicable local laws in your jurisdiction to request removal of personal information about you or limit use of said personal information.
If the law in your country allows us to impose a fee for giving you access, we will communicate this to you in response to your request.
If you would like to request access to, update or amend your personal information or, if you would like to request removal of the personal information that we hold about you, or limit its use, please submit a request by sending an email to [email protected]. We will respond to your request in accordance with applicable local laws in your jurisdiction.
How do we protect your personal information?
We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. Whilst we cannot guarantee the security of your personal information, we commit to taking all reasonable steps to do so.
If you have any questions, comments or concerns, or would like to make a complaint about how we use the personal information we hold about you, please email our Privacy Team at [email protected]. We will get back to you as soon as possible.